Submit A ticket – Timetera

Support Ticket Form

Full Name

Category

Hardware & Devices Problem Type

Device Off-line / Connection Issue

Face / Fingerprint Recognition Failure

Door Access Lock / Relays Not Unlocking

Device Screen / Power Fault

Firmware Update Issue

Other

HRMS Cloud & Web Software Problem Type

Data Sync Delay (Device to Cloud)

Attendance Processing / Overtime Calculation Error

Leave & Claim Management Issue

Shift Scheduling / Roster Error

Report Export Failure (PDF/Excel)

User Access / Role Permissions

Other

Mobile App Problem Type

GPS / Geofencing Location Verification Failed

Face Scan / Selfie Clock-in Failed

App Crash or Freeze

Other

Account & Billing Problem Type

Renewal / Invoice Inquiry

Add / Reduce User License Count

Billing Contact Update

Other

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